Delivery Information

UK Mainland

All UK Mainland orders are dispatched with our courier service. Standard orders will be processed and dispatched within 5 working days or 10 days if the order contains a custom process.

Please be aware that due to high demand, all custom process orders will be dispatched within 15 working days. We are working hard to send all custom process orders as quick as possible.

Collect from WoW HQ

Launching Monday 15th June 2020.

UK Mainland customers can choose to collect from WoW HQ (address below). Should you require assistance in finding us, please call 03300 564888

WoW HQ
Unit 8, The Old Railway Goods Yard
Scar Lane, Milnsbridge, Huddersfield
West Yorkshire, HD3 4PE

Please carefully read through our collection instructions below. Please note that during COVID-19, we will be conducting contactless collections and sadly we cannot allow access to our building.

1. Please wait to receive your order fulfilment email before coming to collect your order. We will endeavor to prepare your order as quickly as possible, but this is dependent on product availability.
2. When arriving at WoW HQ, please stay in your vehicle in the allotted collection parking bay. Please call 03300 564888 and one of our team will assist you in your collection.
3. Our team will request your full name and order number upon your arrival. Please be aware that we will be unable to release your collection without confirming these details.
4. Please note that we will not be able to allow you to enter to building or purchase directly from WoW HQ at this time.
   

Next Working Day Delivery

UK Mainland customers can choose our Next Working Day Delivery Service (Mon to Fri - Not available for orders containing custom blends). Some UK Mainland postcodes may take 2 days. An additional charge of £8 will be added to the standard delivery cost for this service. See Postage & Handling for standard delivery charges. Orders must be received before 10.30am in order to qualify for this service. If you choose this service but your order is placed after 10.30am, it will be despatched the following working day for delivery the day after. Eg Order placed at 11.30am on Monday will be delivered on Wednesday.

International Orders

All International orders are dispatched Airmail or with our courier service. International deliveries can take up to 14 days from dispatch. Please note that all overseas deliveries are DAP incoterms. Custom, duties and taxes are the buyers responsibility and we cannot be liable for any shipments held or quarantined at the border.

Once an overseas order has been placed the customer becomes the importer and therefore takes ownership & liability for any import VAT & customs duties required.

Responsibility

We do not accept any responsibility for delay or non-delivery caused by fire, strikes, lockouts, accidents, war, force-majeur, government control or requisition, or any other circumstances beyond our control. Custom, duties and taxes are the buyers responsibility and we cannot be liable for any shipments held or quarantined at the border.